PROFILE
Innovative National Sales Program Manager and highly effective revenue driver with 10+ years of progressive experience across a broad range of wireless products along with extensive study and utilization of results driven sales methodologies and experiential marketing strategies. Proven ability to effectively train, empower, and enable teams to achieve challenging sales goals by combining enthusiasm with dynamic facilitation skills and a sincere passion for helping others reach their goals and full potential.
Mark Glover
National Field Sales Program Manager
Phone:
562-314-9494
Email: Markglover562@gmail.com
Location:
Los Angeles County
Orange County
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Why you should HIRE ME
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EXPERIENCE
June 2024 - Present
Spectrum
Account Executive (Direct Retail)
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Responsible for retail strategy execution, field sales operations, and support of assigned books of business and verticals.
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Coordinate and assist with special events and sales execution.
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Forecast and allocate monthly goals to assigned retail partners while prospecting for new quality retail partners that will drive incremental sales volume.
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Provide account management, including but not limited to: audits, field visits, training, business reviews, product knowledge support, brand compliance, and merchandising.
Nov 2023 - June 2024
2020 Companies - HMD/Nokia
National Field Team Trainer
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Schedule and facilitate sales and product trainings with the Field and Virtual Team.
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Build and deliver training content, both virtually and live.
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Track training creation, training attendance, and knowledge retention metrics.
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Create and execute role plays that assess real world customer needs and make product recommendations that are applicable to their everyday lives.
Oct 2022 - Oct 2023
Marketsource - Pivet
National Field Sales Program Manager
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Hired, coached, and developed 5 Territory Account Managers responsible for increasing sales and brand advocacy throughout 1,700 combined T-Mobile, Best Buy, and Target stores .
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Developed and implemented a comprehensive sales training program that increased sales by 100% within 6 months.
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10 months of consistent revenue growth with a +175% YOY trend in revenue growth for 2023.
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2023 Emerging Leader
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2023 Program Operational Excellence
Nov 2021 - Nov 2022
Mosaic - Oneplus
Territory Account Manager
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Trained Retail Sales Associates on Oneplus key selling points and value proposition in T-Mobile, Metro, and Verizon.
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Established sales goals by forecasting Oneplus phone's annual sales quotas and projecting expected sales volume for existing and new products.
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Consistently surpassed sales quotas by implementing effective sales strategies and equipping retail partners with powerful product knowledge.
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Consistently ranked as a top performer in all of the program's key performance indicator categories.
Sept 2019 - Feb 2021
TCL
Regional Market Manager
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Managed TCL/Alcatel sales across T-Mobile, Metro, Cricket, and Verizon, retail stores in a territory spanning CA, OR, NV, WA, MT.
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Led initiatives that maximized sell-through of TCL/Alcatel products and created a significant sales lift and return on investment within my region.
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Consistently ranked as a top performer in all of the program's key performance indicator categories.
Oct 2018 - Sept 2019
Samsung Electronics America
Territory Account Manager
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Trained Retail Sales Associates on how to sell the Samsung ecosystem in a territory of T-Mobile, Verizon, AT&T and Best Buy retail stores.
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Q3 2019 was hand picked to join a small elite group that trained celebrities and social influencers on their gifted Galaxy Fold device.
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Studied the social influencers I was assigned to and connected their unique interests and lifestyle to the Galaxy fold features.
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Q2 2019 Performance excellence award. (Highest national revenue achievement)
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Q2 2019 Rising star nominee.
Sept 2015 - Oct 2018
Marketsource
Territory Account Manager
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Trained Retail Sales Associates and increased sales and recommendation rate for T-mobile, Cricket Wireless, Windows, HP, LifeProof/OtterBox, and Tech21 cases.
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Managed multiple regional territories consisting of Best Buy, Target, Walmart, T-Mobile, Verizon, and Apple retail stores/cell phone carriers.
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Strategically drove sales in various territories by conducting training sessions, creating sales incentives, increasing brand advocacy, and leveraging relationships from the district manager level down.
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Interacted with employees and customers daily while training on the brand and products key differentiators.
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Tactfully leveraged my in-market relationships by executing client requested sales and training activities within Verizon, Best Buy, T-Mobile, AT&T, and Apple.
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Consistently ranked and recognized as a top performer in all statistical categories related to the program’s key performance indicators and expectations.
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Winner of Marketsource 2016 outstanding service award.
Brands/Clients I've worked with
SKILLS
Sales Team Management
- Advanced
Consumer Electronics/Wireless Tech
- Expert
Sales Data Analysis/Sales Forecasting
- Advanced
Account Management/Client Servicing
- Advanced
Experiential Product Training Methods - Advanced
Public Speaking/Presenting
- Expert
Data Reporting/Operational Excellence - Advanced
Microsoft Suite
- Expert
Expertise
Field Team Management
I can organize, communicate, and drive key priorities as agreed upon with the client/brand and execute quarterly/annual plans that grow sales revenue, market share, brand advocacy, and purchase consideration. I can also set and manage KPIs and sales targets, provide regular mentoring, feedback, and guidance to ensure the field team is hitting expectations and held accountable for performance, facilitate weekly conference calls and daily communication, and provide overall added value while helping to achieve brand goals and objectives.
Retail Data Analysis
I can validate, analyze, and interpret a broad range of retail-related data including industry trends, competitor pricing, competitor incentives, promotional activities, and customer plus Retail Sales Associate brand preference/sentiment. I can conduct monthly/quarterly field audits with Territory Account Managers to assess training, advocacy, demonstration, and visibility of our brands in store while providing detailed and constructive feedback.
Cross- Platform Partnering
I can work collaboratively with Global and regional Marketing and Account teams to set strategic direction for managing the translation of brand initiatives into compelling sales and experiential demo programs that reflect the brand while creating an exceptional customer experience and compelling RSA product training experiences.
People who have worked with me say
