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PROFILE

Innovative National Sales Program Manager and highly effective revenue driver with 10+ years of progressive experience across a broad range of wireless products along with extensive study and utilization of results driven sales methodologies and experiential marketing strategies. Proven ability to effectively train, empower, and enable teams to achieve challenging sales goals by combining enthusiasm with dynamic facilitation skills and a sincere passion for helping others reach their goals and full potential.

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Mark Glover

National Field Sales Program Manager

Phone:

562-314-9494

Location:

Los Angeles County

Orange County

Why you should HIRE ME

EXPERIENCE

EXPERIENCE

Nov 2023 - Present

National Field Team Trainer

2020 Companies - HMD/Nokia

  • Schedule and facilitate sales and product trainings with the Field and Virtual Team.

  • Build and deliver training content, both virtually and live.

  • Track training creation, training attendance, and knowledge retention metrics.

  • Create and execute role plays that assess real world customer needs and make product recommendations that are applicable to their everyday lives.

Oct 2022 - Oct 2023

National Field Sales Program Manager

Marketsource - Pivet

  • Hired, coached, and developed 5 Territory Account Managers responsible for increasing sales and brand advocacy throughout 1,700 combined T-Mobile, Best Buy, and Target stores .

  • Developed and implemented a comprehensive sales training program that increased sales by 100% within 6 months.

  • 10 months of consistent revenue growth with a +175% YOY trend in revenue growth for 2023.

  • 2023 Emerging Leader 

  • 2023 Program Operational Excellence 

Nov 2021 - Nov 2022

Territory Account Manager

Mosaic - Oneplus

  • Trained Retail Sales Associates on Oneplus key selling points and value proposition in T-Mobile, Metro, and Verizon.

  • Established sales goals by forecasting Oneplus phone's annual sales quotas and projecting expected sales volume for existing and new products.

  • Consistently surpassed sales quotas by implementing effective sales strategies and equipping retail partners with powerful product knowledge.

  • Consistently ranked as a top performer in all of the program's key performance indicator categories.

Sept 2019 - Feb 2021

Regional Market Manager

TCL

  • Managed TCL/Alcatel sales across T-Mobile, Metro, Cricket, and Verizon, retail stores in a territory spanning CA, OR, NV, WA, MT.

  • Led initiatives that maximized sell-through of TCL/Alcatel products and created a significant sales lift and return on investment within my region.

  • Consistently ranked as a top performer in all of the program's key performance indicator categories.

Oct 2018 - Sept 2019

Samsung Electronics America

Territory Account Manager

  • Trained Retail Sales Associates on how to sell the Samsung ecosystem in a territory of T-Mobile, Verizon, AT&T and Best Buy retail stores.

  • Q3 2019 was hand picked to join a small elite group that trained celebrities and social influencers on their gifted Galaxy Fold device.

  • Studied the social influencers I was assigned to and connected their unique interests and lifestyle to the Galaxy fold features. 

  • Q2 2019 Performance excellence award. (Highest national revenue achievement)

  • Q2 2019 Rising star nominee.

Sept 2015 - Oct 2018

Marketsource

Territory Account Manager

  • Trained Retail Sales Associates and increased sales and recommendation rate for T-mobile, Cricket Wireless, Windows, HP, LifeProof/OtterBox, and Tech21 cases.

  • Managed multiple regional territories consisting of Best Buy, Target, Walmart, T-Mobile, Verizon, and Apple retail stores/cell phone carriers.

  •  Strategically drove sales in various territories by conducting training sessions, creating sales incentives, increasing brand advocacy, and leveraging relationships from the district manager level down.

  • Interacted with employees and customers daily while training on the brand and products key differentiators.

  • Tactfully leveraged my in-market relationships by executing client requested sales and training activities within Verizon, Best Buy, T-Mobile, AT&T, and Apple.

  • Consistently ranked and recognized as a top performer in all statistical categories related to the program’s key performance indicators and expectations.

  • Winner of Marketsource 2016 outstanding service award.

Brands/Clients I've worked with

CLIENTS
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SKILLS

SKILLS

Sales Team Management

- Advanced

Consumer Electronics/Wireless Tech

- Expert

Sales Data Analysis/Sales Forecasting

- Advanced

Account Management/Client Servicing

- Advanced

Experiential Product Training Methods - Advanced

Public Speaking/Presenting

- Expert

Data Reporting/Operational Excellence  - Advanced

Microsoft Suite

 - Expert

Expertise 

Field Team Management

I can organize, communicate, and drive key priorities as agreed upon with the client/brand and execute quarterly/annual plans that grow sales revenue, market share, brand advocacy, and purchase consideration. I can also set and manage KPIs and sales targets, provide regular mentoring, feedback, and guidance to ensure the field team is hitting expectations and held accountable for performance, facilitate weekly conference calls and daily communication, and provide overall added value while helping to achieve brand goals and objectives.

Retail Data Analysis 

I can validate, analyze, and interpret a broad range of retail-related data including industry trends, competitor pricing, competitor incentives, promotional activities, and customer plus Retail Sales Associate brand preference/sentiment. I can conduct monthly/quarterly field audits with Territory Account Managers to assess training, advocacy, demonstration, and visibility of our brands in store while providing detailed and constructive feedback.

Cross- Platform Partnering 

I can work collaboratively with Global and regional Marketing and Account teams to set strategic direction for managing the translation of brand initiatives into compelling sales and experiential demo programs that reflect the brand while creating an exceptional customer experience and compelling RSA product training experiences.

People who have worked with me say
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Highlight Reels

Photo reel 2012 - 2022

Pivet Field Team Photo Reel 2023

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